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FAQ

Who is Otherly?

Otherly is an Outfitter for World-Changers.  We create collections that run for a period of time to focus on a particular cause, like the fight to end modern slavery.  We curate a collection of apparel and accessory items crafted for us, and then offer a “gift box experience” that is unprecedented.  A minimum of $7 from each item sold is donated to a flagship non-profit that is leading the charge in calling people to action in that area of social need.  Otherly is a license partner of Sevenly, Inc., offering inspiration, art and support in a collaboration between the two companies.

ARE OTHERLY PRODUCTS SLAVE-FREE?

Otherly “gives back” in part by buying our gift items only from companies that offer ethically (often locally) sourced products, and that promote Fair Trade® and slave-free standards.  We know this is as important to you as it is to us.  It’s part of the consciousness of the New Abolitionist movement.  Cards connected to each item tell you more about how you can become a more discerning shopper as a part of Walkfree.org’s effort to end modern slavery.

Does Otherly apparel shrink?

Our apparel is produced by Sevenly.  Sevenly’s women's shirts are pre-shrunk but our men's shirts do shrink between 3-4% which is less than the industry standard (8%) For more information on how your shirt will fit, view our size chart. However, if you want them to shrink as little as possible, we recommend washing your wearable Sevenly products in cold water and hanging them to dry. If for some reason you want your product to shrink a lot, then wash them in hot water and dry them in the dryer on high. The normal routine of wash cold, dry low should be just fine for those who are used to washing their tees in the washer and dryer.

Is Your Website Secure?

Otherly takes website security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Please notice the small pad-lock icon in the locked position that will appear in the lower-right corner or upper-right corner of your browser during each of the pages of the checkout process.

What is your privacy policy?

Otherly will never sell or rent your personal information to any third party. You can view our full privacy policy here

What is your positivity policy?

Our mission is to help bring funding, awareness and followers to great cause partners, like www.walkfree.org. Sometimes certain people don’t like certain things about great charities. That is what it is. We all value different kinds of good work in the world in our own ways, and with our own unique preferences. At Otherly, we are committed to highlighting good words about good work, rather than creating a staging area for people to post things that might reflect a “glass half empty” approach to the work our charitable partners are doing. It’s what we call our Positivity Policy.  If you do not abide by it, we will likely delete your post.  If you persist, we will block you from our social communities.

How much does shipping cost?

We offer free Shipping On All Orders Over $100 (US and Canada Only).  US and Canadian Shipments for a single apparel or accessory item is US $5.99; and US $9.99 for two or more items.  International Shipping is $11.99 for a single order and $14.99 for two orders or more.

If I order multiple products, do they ship in one package?

Depending on the size and number of items ordered, your order may ship in multiple packages.

How long does it take for my order to arrive?

We’re committed to getting your order to you as soon as possible, and as soon as your order comes through, we go straight to work.

If you have ordered The ABOLITIONIST, they ship on December 16 for guaranteed delivery by December 24.

If you have ordered an apparel or accessory item, here’s the process.  First, we process the order — we do the nitty-gritty backend stuff and prep the pieces needed to print your item. Then we print. We make every item to order, so sometimes this step might take a couple days, depending on volume. The bottom line: we want to get you the best advocacy apparel and accessories, and make sure everything is just how you want it. From there, we package your order with love and send it on its way. 

Standard shipping time is 4-10 days from the date of shipment.

What quality of apparel does Sevenly print on?

Sevenly prints on high-quality, tag-less, apparel that are made of either 100% ringspun cotton, poly/cotton mix, poly/cotton/viscose, or tri-blend fabric.

Can I exchange my apparel for another size?

We understand that ordering online can be difficult! If your clothing item doesn’t fit, please send it back to us within 60 days of purchase and if we have the size you need available, we will send it to you at no additional cost to you. If we do not have the size available, we would be more than happy to give you the full amount back in store credit, minus the donation to the charity (which will have already been donated).

Still have a question? Contact our Support Team Now

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